Privacy Policy
1. Introduction
Sri Lanka Travel Helper is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website https://srilankatravelhelper.com/, or interact with us.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information to provide you with exceptional travel services. The types of personal information we may collect include:
Personal Identifiers: Your name, address, telephone number, and email address.
Booking and Travel Details: Passport information, date of birth, nationality, driver’s license details, loyalty program numbers, and information about your travel preferences and arrangements.
Sensitive Information: When necessary to fulfill your travel arrangements, we may collect health information (e.g., dietary requirements, mobility issues) or religious preferences. We only process this sensitive data with your explicit consent.
Payment Information: Credit/debit card details and other financial information necessary to process transactions. Please note that we do not store credit card information after the transaction is complete, in compliance with PCI-DSS standards.
Automatically Collected Data: When you visit our website, we may collect information through cookies and similar technologies. This includes your IP address, browser type, device information, and details about your interaction with our website (e.g., pages visited, links clicked).
3. How We Use Your Information
Your personal information is used for the following purposes:
To Fulfill Your Travel Bookings: To process and manage your reservations for flights, hotels, tours, and other travel services.
Customer Service and Communication: To communicate with you about your inquiries, bookings, and to provide support.
Marketing (with your consent): To send you newsletters, promotional offers, and information about our services that we believe may interest you. You can opt-out of marketing communications at any time.
Legal and Compliance: To comply with legal obligations, including sharing information with immigration authorities, border control, or other government bodies as required by law.
Service Improvement: To analyze website usage and trends to improve our website, services, and customer experience.
4. How We Share Your Information
We value your trust and do not sell or rent your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:
With Travel Service Providers: We share necessary information with trusted third-party suppliers to fulfill your bookings, such as airlines, hotels, and ground transportation companies.
For Legal Reasons: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Sri Lanka Travel Helper, our customers, or the public.
With Service Partners: We may use third-party service providers for operational tasks (e.g., payment processing, data analysis, email delivery). These partners are bound by contract to protect your information and are prohibited from using it for their own purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls.
6. International Data Transfers
To provide our travel services, it may be necessary to transfer your personal data to service providers located outside of Sri Lanka. When we do so, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
7. Your Rights and Choices
You have the following rights regarding your personal data:
Right to Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate.
Right to Erasure: You may request the deletion of your personal information, subject to certain legal obligations.
Right to Object to Processing: You can object to the processing of your personal data for certain purposes, such as direct marketing.
Cookies: You can choose to disable cookies through your browser settings. However, this may limit your ability to use some features of our website.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. For example, data related to confirmed bookings will be retained in accordance with Sri Lankan laws for accounting and auditing purposes.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Sri Lanka Travel Helper
Email: info@srilankatravelhelper.com